Transforming Citizen Support with On-Premise Agentic AI
Want to see how other industry leaders are achieving measurable ROI with Roomie’s Enterprise AI?
Want to see how other industry leaders are achieving measurable ROI with Roomie’s Enterprise AI?
Banobras, Mexico’s National Bank of Public Works and Services, manages highly sensitive financial and government operations. Its call center infrastructure faced several issues:
Fragmented Channels: Customer interactions across phone, WhatsApp, and other channels were siloed, creating inefficiencies.
High Operating Costs: Maintaining a large call center workforce was costly, especially given the high volume of citizen interactions.
Customer Experience Gaps: Long lead times and inconsistent answers lowered customer satisfaction and Net Promoter Score (NPS).
Banobras needed a secure, compliant, and efficient way to modernize citizen support.
Roomie implemented its Customer Support Agent module in Banobras’s call center infrastructure, with a unique on-premise deployment tailored to regulatory requirements.
Customers could start a process on the phone and seamlessly continue via WhatsApp or other channels, with full context carried over.
The agent was trained with Banobras’s process documentation to deliver accurate, compliant, and contextual responses.
Guaranteed full adherence to government and financial sector regulations around data privacy and sovereignty.
Automated handling of routine queries freed human agents to focus on complex cases.
AI-driven process execution minimized inconsistencies caused by human error.
The deployment generated measurable results for Banobras:
Regulatory Compliance Achieved: A fully on-premise solution satisfied strict government security and data privacy requirements.
85% Reduction in Human Errors: Consistent AI responses reduced miscommunication and compliance risks.
40% Workforce Optimization: Lower reliance on human call center staff reduced operating costs significantly.
Faster Lead Times: Average response time per query decreased dramatically, improving efficiency.
+22% NPS Growth: Citizens reported better service experiences thanks to faster, more consistent support.
+25% Customer Satisfaction Increase: Multichannel continuity created a seamless, modern service experience.
With Roomie’s Customer Support Agent, Banobras transformed its citizen support operations while respecting strict public sector regulations. The on-premise deployment proved that agentic AI can be both secure and transformative, delivering measurable ROI in error reduction, faster service, workforce optimization, and citizen satisfaction.
This case demonstrates how Roomie’s ROI-First Enterprise AI adapts to the highest regulatory standards without sacrificing efficiency or customer experience.