Reducing Patient Wait Times with Physical AI
Want to see how other industry leaders are achieving measurable ROI with Roomie’s Enterprise AI?
Want to see how other industry leaders are achieving measurable ROI with Roomie’s Enterprise AI?
ISSSTE, one of Mexico’s largest public healthcare providers, faced long patient wait times in its hospitals due to high demand and limited staff. Traditional manual triage created bottlenecks, introduced human error in patient intake, and strained already limited hospital resources.
Key challenges included:
Human Error in Manual Triage: Errors in symptom capture or prioritization increased risks for patients.
Patient Experience Gaps: Long wait times and inconsistent service lowered satisfaction and trust.
ISSSTE needed a solution that could accelerate triage, reduce errors, and improve patient experience, while keeping operational costs under control.
Roomie, in partnership with Intel, deployed Physical Robots powered by Agentic AI across ISSSTE hospitals.
Robots performed patient intake autonomously, gathering symptoms and prioritizing care.
Patients could interact with the robots conversationally, creating a human-like, intuitive experience.
Patient requests were supported across channels — in-person robots, hospital systems, and digital platforms.
Robots reduced the workload on medical staff, enabling doctors and nurses to focus on treatment.
AI-driven triage ensured consistent and accurate intake processes.
The deployment generated clear, measurable ROI for ISSSTE hospitals:
70% Reduction in Patient Lead Times: Triage was completed in minutes instead of hours.
85% Reduction in Human Errors: AI-driven intake improved accuracy in symptom capture and patient prioritization.
30% Workforce Optimization: Healthcare staff could reallocate time from triage to direct patient care.
+20% Increase in Net Promoter Score (NPS): Patients reported higher satisfaction thanks to faster service.
+25% Growth in Patient Satisfaction: Natural language interactions created a modern, user-friendly experience.
By deploying Physical AI robots with Intel, ISSSTE hospitals successfully reduced patient wait times, minimized triage errors, and optimized medical staff efficiency. The project demonstrated how Roomie’s ROI-First Enterprise AI can transform healthcare operations, delivering better outcomes for patients while reducing costs and workforce strain.
This case highlights the future of healthcare: intelligent, ROI-driven automation that improves both efficiency and human experience.